COVID-19 Updates

Dear Patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last year, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you arrive to the office.
  • We will ask you to wait in your car instead of the waiting room.
  • At that time we will electronically send you a screening form to fill out and digitally sign.
  • We also ask that you come into the office alone. If necessary, one caregiver or family member may come in with the patient.
  • Each patient will receive a 2 oz. bottle of hand sanitizer for use upon entering office area and prior to leaving the treatment room.
  • We will take your temperature before you are taken back to the treatment room.
  • You may see that all staff, including the front office staff, will be wearing masks.
  • We ask that everyone who enters the office wear a face covering or mask.
  • You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you.
  • We have multiple HEPA-UVC air filters placed throughout the office.
  • We have spent many hours tracking down and obtaining the proper PPE for our staff.
  • We will have additional PPE on during this time. This may include: surgical caps, face shields, and N95 respirators.
  • Although we may look different, the quality and safety we provide to our patients will never change.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 586-203-8686. Thank you for being part of our family. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,

Dr. Bill, Amanda, Megan, and Leah.

CALL US: (586) 203-8686 REQUEST APPOINTMENT